All our candles are hand-made with 100% natural soy wax, premium fragrance oil, spark, and pure love.

As our candles are 100% handmade, although every effort is made to ensure consistency, each of them may be slightly different in appearance, color, and glitter but they all work the same.

Our wax is 100% natural soy, which is biodegradable and free from pesticides. Maybe you could notice small blemishes on the side or surface of our candle. This is not a fault and it doesn't impact the quality of the product, it is simply the effect of natural wax being handpoured.

The First Burn is the Most Important!

When you light your candle for the first time, always allow the wax to burn so that it melts across the entire surface to the edges and pools to the edges of the container. This will effectively assist in preventing tunnelling and help promote an even burn for the duration of the candle's life. 

Avoid light and hot temperatures

Candle waxes and fragrances are sensitive to both temperature and light, so try to be careful when storing candles. Try to always store your candles in a cool, dry place away from direct sunlight.

Keep your wick trimmed!

Try to ensure that your wick is always kept to 5mm long at all times. We recommend trimming the wick every 3 hours of burn time. When trimming, always extinguish the flame, let the candle cool down to room temperature, remove any wick debris and trim the wick before relighting.

Putting out your candle

Try to always use a proper candle snuffer to extinguish your candles as this will prevent the wick from moving and wax from spilling. This will also assist in maximising your burn times. If you don't have a snuffer, you can use the lid. Don't burn your candle for longer than 3 hours at a time.

Here are some safety precautions to keep in mind when burning your candle:

1. Never leave a burning candle unattended.
2. Do not attempt to extinguish a candle with water.
3. Ensure your candle is extinguished, the soy wax is solid and the glass is cold before handling. You should never move a burning candle.
4. The candle's glass container will become hot. Burn your candle on a flat and heat-resistant surface.
5. Keep away from children, pets and flammable materials.

Please email us at authenticallyvenus@gmail.com if you’re still having issues, as we want you to be able to enjoy your candle to the maximum!